Mail Order Service Terms And Conditions

PLEASE ALWAYS ADD YOUR TELEPHONE NUMBER TO YOUR ORDERS AS THIS WILL ENABLE THE COURIERS TO CONTACT YOU MORE EASILY TO DELIVER YOUR ORDERS

Data Accuracy

It is our policy to ensure the data we hold about you is correct. When placing an order online or by phone, please ensure you give us correct information. Incorrect information may result in your order being delayed or in the case of an incorrect address, may be lost. In this case, we are not responsible for the loss.

Product Details

Please ensure that what you order is what you expect to receive. This is with particular regarding the diffence between model configurations as follows:
 

RTF stands for Ready-to-Fly and it means the model you are buying comes complete with everything you need to get started - straight from the box!

BNF stands for Bind-N-Fly.  Bind-N-Fly products come with everything you need except for a transmitter.  With BNF products you can use the transmitter of your choice and bind it to the receiver included with the model.

PNP stands for Plug-N-Play. Plug-N-Play products come with everything you need except for a transmitter, receiver battery and charger.  It does contain servos, motor and ESC.

ARF stands for Almost-Ready-to-Fly, this means the model needs some additional "need to complete" items before you can start flying.  Common additional items include servo's, motor, electronics, batteries and even glue.

We reserve the right to supply equivalent items for ordered items. In the event this is necessary we will email you on the email address provided that this will occur. This will give you the option to cancel your order for a full refund.  If we have not heard back within 3 days the order will be dispatched. If you wish to return the goods we please do as per our returns policy for a full refund less the cost of carriage  

Product Availability

Items designated as ShopStock are in stock & available for immediate dispatch

Items designated as InStock or SupplierStock are in stock with our supplier so dispatch will be delayed for a few days.

HPI racing items designated as InStock or SupplierStock are in stock with warehouse in Denmark and as shipping costs around £10 per consignment we may delay ordering items until the shipping costs can be justified

We will email you after placing your order with shipping details and if there is likely to be a delay in dispatch

Privacy Policy

Your name, address and contact details will be passed to the postal service used to deliver your goods as required. We will not pass your details to any other persons, companies or organisations. We will not send you any advertising material without your prior consent.

Cookies are used on this web site only to keep track of what you have added to your basket.

Security

Payment Card Industry Data Security Standards (PCI DSS).

We take security extremely seriously.  Our systems are fully compliant with Payment Card Industry Data Security Standards (PCI DSS).

We do not store card data of any kind we only store your contact details for despatch purposes. All payments via our on-line ordering system are handled through our third party payment provider HSBC Merchant Services or in some cases PayPal both of whom are fully compliant with the Payment Card Industry Data Security Standards (PCI DSS).

We know of no documented cases of credit card fraud using our shopping system over the internet.

Pricing

Advertised Prices

Prices, offers and products are subject to availability and may change.

Every effort is made to ensure that the description and prices we advertise are correct. On rare occasions descriptions or advertised prices can be incorrect. This is never intentional. The most common cause of this is a supplier changing their prices and is beyond our control. In these circumstances, we will contact you to make sure it is ok to proceed with the order at the new price. E&OE.

Payment Of Goods

If you are shopping from outside of the united kingdom, place your order and your credit card company will convert the transaction to your national currency.

We accept Mastercard, Visa, Solo, American Express and Switch/Maestro. We do not accept payment by Visa Electron.

In rare circumstance when something becomes unavailable, we may offer you an alternative or offer you a full refund

Shipping

If you are a new customer to ModellbauUK and have not ordered from us before goods can only be sent to the address the payment card is registered to. This is to prevent card fraud and is for your protection as well as ours. This is the policy of our merchant service provider. If however, you are a repeat customer we can ship to an alternate address.

Exception to this rule appertains to British Forces Personnel serving overseas, in which case you should telephone our internet order department on 01420 448263 who will endeavour to assist you.

Tax Charges

For orders delivered within the UK or the European Union, VAT must be paid. Orders to other countries are exempt from VAT. If you are in the Channel Islands, please select "Channel Islands" as your country when you make your order to ensure you are not charged VAT.

Postage, Packaging and Handling Charges

Our web site will, where possible, provide you with the postage cost for your order. Where this is not possible, we manually calculate the cost of postage for each order.

Minimum postal charges for delivery within the UK Mainland are as follows:

To get a postage estimate, please contact our internet Order Department on 01420 448263

Some remote areas, Highlands and Islands, are subject to remote area surcharge. Online postage estimations should take these into account

We reserve the right to contact customers for additional charges that apply, or offer a full refund.

Returns

You must contact us for a RETURNS Number first, failure to do so will mean you returned goods being rejected at your cost.

Postal Service

Do not use express services to return items to us or we will be unable to refund you the full cost paid. We will pay up to £10 carriage including vat. If the item exceeds the level of compensation offered by the standard recorded delivery we will refund you if you choose to use a special delivery service.

Faulty Goods

No items will be replaced or refunded without first receiving the goods back.

If goods are returned with fault, they will be sent back to the supplier. We will wait for the suppliers decision regarding the item before replacing or refunding the goods. If the supplier decides the item has been damaged by the customer, no refund or replacement will be given.

Shipping and packaging charges for returning merchandise that proves not to be faulty, will not be borne by us. Any unnecessary charges incurred by us may result in being billed back to the sender unless other prior arrangements were made.

Damaged Goods

It is the customers responsibility to carefully check that all merchandise received is undamaged and in good working condition. Any evidence of damage must be notified to the courier driver and you are only accepting subject to inspecting the goods inside the package.  Please take photographs of the packaging prior to checking contents.  Any significantly damaged goods must not be accepted and then returned to the courier for return to Modellbauuk.  By signing for the goods you are accepting that the goods have arrived in good order subject to unopened inpsections.  Any internal damage to the goods must also be notofied to Modellbauuk with photographic evidence for the consideration of full refund.

If you are returning items to us and they are lost by the postal service you use, we do not accept any responsibility. It is your responsibility to ensure goods are returned to us in the condition in which they were received.

Any claims in respect of damage, shortage or manufacturing faults must be made in writing to ModellbauUK, Unit 8, Hazel Road, Four Marks, Alton, Hamphire, GU34 5EYor by telephone to 01420 448263 within 3 days of receipt of merchandise.

Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call us on Tel: 01420 448263 immediately. Save all packaging material and paperwork; do not throw anything away! On some occasions the couriers have asked to see any damaged packaging.

Incorrectly Sent Items

If you order an item in error, only the price of the returned goods will be refunded. Postage will not be refunded. We will not accept back items that are not in as-new condition.

It is not impossible that our staff will send you the wrong item by mistake. We apologise if this rare occurrence happens. If this is the case for you then please contact us to let us know what has happened and return the item as soon as possible. We will not dispatch replacements to you with out the incorrectly sent item being returned to us. This is to protect ourselves and our customers from prices increases.

Order Processing

Additions To Orders

As we begin processing your order immediately after receiving it, it may not always be possible to amend or add to the order. Should you wish to add other items you will need to place a separate new order, and upon receipt of which we will endeavour to add it to your existing order if we are able to. This can only occur providing the original order has not already been processed. If you wish to cancel a recently placed order please telephone our web order team on 01420 448263. International callers call 0044 420 448263 or e-mail us at ian@modellbauuk.com. Our opening times are 8,30am to 4.30pm.

Postal Losses

If items are lost or damaged on their way to you, we must await confirmation from the courier or postal service used that the parcel was lost or damaged before we can resend items.

Delivery Schedule

Most orders received by 12 noon are despatched the same day, however, delivery times can vary depending on stock availability and demand for our services. We always process orders as quick as is possible.

All parcels we despatch require a signature as proof of delivery. In the event where our carriers have left a card stating that a delivery has been attempted, you must act upon this card information and contact the carriers direct to arrange another delivery time as soon as possible. Failure to do this will result in the parcel being returned to ModellbauUK which will incur extra charges amounting to £12.00

Please allow 72 hours before contacting us to advise that an order has not been received. We will be able to supply a tracking number to ascertain the current delivery schedule. You can contact our web order team on 01420 448263. International callers call 0044 420 448263 or e-mail us at ian@modellbauuk.com