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CHRISTMAS DELIVER

Please note that the last date of dispatch of goods for delivery by Christmas is 20th December by standard carriage.
We can however dispatch up to the 21st Dec via interlink but additional charges will apply for order under £150. Please call 01420 448263 to double check 


STOCK AVAILABILITY


ModellbauUK holds extensive stocks at our Four Marks shop.  Items tagged as Shadow means they are in stock at our remote warehouse and accordingly there can be a delay in dispatch whilst we wait for the items to arrive. 

Please call 01420 448263 to confrim stock availability prior to placing your order or if you have any concerns regarding the delivery of your items.  


All postage is sent 2nd class signed for royal mail or interlink next day delivery.


All orders over £150.00 excluding postage are free of charge (Interlink Express Signed For with 1 Hour delivery notification slots) to mainland UK customers, this excludes the highlands and off shore customers.

Orders under £150.00 will be charged £5.50 delivery (Interlink Express Signed For with 1 Hour delivery notification slots)

Please note all wood requires a minimum order value of £30 otherwise additional charges may apply for carriage. This is due to wood being low price but high shipping costs

Free collection from our shop is available for all products that we have in stock.

Our web site will, where possible, provide you with the postage cost for your order. Where this is not possible, we manually calculate the cost of postage for each order.


To get a postage estimate, please contact our internet Order Department on 01420 448263

Some remote areas, Highlands and Islands, are subject to remote area surcharge. Online postage estimations should take these into account

We reserve the right to contact customers for additional charges that apply, or offer a full refund.

Dispatch

If you are a new customer to ModellbauUK and have not ordered from us before goods can only be sent to the address the payment card is registered to. This is to prevent card fraud and is for your protection as well as ours. This is the policy of our merchant service provider. If however, you are a repeat customer we can ship to an alternate address.

Exception to this rule appertains to British Forces Personnel serving overseas, in which case you should telephone our internet order department on 01420 448263 who will endeavour to assist you.

Cancellation Of Items / Returns

If an items is cancelled prior to dispatch a full refund will be given.

If you need you return an item please contact us for a RETURNS Number before returning any items. Unfortunately we can not accepts returns without the returns number and this would incur additional charges to yourself.

Please do not use express services to return items to us or we will be unable to refund you the full cost paid. We will pay up to £10 carriage including vat. If the item exceeds the level of compensation offered by the standard recorded delivery we will refund you if you choose to use a special delivery service.

If you have any questions about delivery options or returns please contact us on 01420 448263